Demand for customer service via Facebook and Twitter is exploding, and it’s important to be able to respond effectively. Conversocial is the only software solution dedicated to the needs of social customer service teams. Our enterprise-grade solution features machine-learning integrated with workflow to prioritize real customer issues; and detailed reporting ensures that social customer service is managed in the most productive way. Conversocial has worked with social platforms for 5 years, and delivered social customer service solutions to over 100 customers. We help businesses deliver great social customer service; working with us, companies have seen a 60% reduction in negative sentiment and an 80% reduction in time spent managing social conversations.